![]() Conduct targeted Market Research on potential customer segments and markets for both product and platform purposes.Create and disseminate Quarterly customer and product usage reports.Conduct customer-focused Product and Platform Research and Surveying in partnership with B2B Managing Editor, B2C Product Line Manager, and Platform Owner.Manage the Sounds True Customer Advisory Board Management and conduct targeted focus groups and user testing for product acquisitions, innovation, and platform development.Educate and promote the practice of building products with accessibility in mind, as well as mentor others in methods and techniques for addressing accessibility barriers.Partner with third-party vendors to evaluate our digital products and facilitate the work to bring our products into compliance.Oversee auditing of our digital platforms and products using several different methods: automated screening, code review, and screen reader testing (Voice Over and/or JAWS). ![]() Work with teams across the company to implement WCAG 2.1 Level AA guidelines in order to ensure all customers can access and use our digital products.Influence product pattern libraries, UI states, and animations.Create user flows, product wireframes, prototypes, and low-fidelity mock-ups.Understand Sounds Trues business needs, platform requirements, and customer research and transform that understanding into user-focused and intuitive products, device interfaces, and platforms for mobile, desktop and web.Determine statistical relevance of research data and be able to draw accurate conclusions which will inform current and future product designs and design practices, establish product benchmarks, and identify potential areas of improvement.Usability studies may include the use of paper-prototypes, interactive prototypes, and fully-released digital products Design, collect, and analyze customer data through various research methods, such as: usability studies (including live and remote), user interviews, surveys, A/B and multivariate tests, Google Analytics data, and heat/click maps, and scroll maps.Understand the strengths and shortcomings of different research methods, including when and how to apply them during the platform development process.Communicate, defend, and build consensus across diverse teams regarding customer beliefs and needs.Identify and prioritize UX research opportunities across the organization, anticipate, and balance the needs of multiple stakeholders.They will create understanding and empathy around customer and user needs, stated and unstated, for our entire Sounds True product and publishing teams including designers, product managers, and developers. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the Sounds True product and platform teams to better understand what would make a users experience more intuitive, accessible, and seamless with our mobile application, course platforms, and web platforms. They will reveal what our users need from our platforms and our digital products by conducting research, working with cross-functional teams, and performing usability studies. They will be responsible for helping define and drive the future of our Sounds True web and mobile platforms that are integral to the delivery of products to our customers. We are seeking an experienced, full-time UX Researcher to join our Product Management team. Sounds True, founded in 1985, is a multimedia publisher specializing in spirituality, holistic living, and transformational learning. Do you want to work with a group of people striving to create a wiser and kinder world? We value being of service, exceptional teamwork, authentic connection, being direct and kind and honoring human dignity while having a commitment to growth and transformation.
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